Frequently Asked Questions

Tourism Job Portal is happy to help you find a new job. We offer a convenient and safe environment to find your new job. However, we advise you to think about the following things during orientation and application.

1. Never give out your password or PIN code

Never give out account information such as your login name and password. We will never ask for this information and there is no legitimate reason for anyone else to do so.

2. Protect your personal information

Only provide your personal information to the employer after you have been hired, when signing the contract. Never provide your personal information in advance by email or telephone, such as bank account number, service number, date of birth, copy of passport or ID card. This information should also not be on your CV.

3. Never transfer money to an employer

Never transfer money to a potential employer, there are no legitimate reasons for a payment, big or small. Not for identity check, down payment or promise of bonus.

4. Orientate yourself carefully

Choosing a new job is an important moment. Therefore, orient yourself carefully. Get to know the company in advance, for example via the company's website. Conduct job interviews on location at the company, not just by phone or in a private environment. Consider whether the salary, contractual agreements, working environment, etc. are realistic.

5. Report suspicious behavior

Do you see or hear things that don't seem right during orientation and/or applying? Report this to Tourism Job Portal.

I have forgotten my password; how do I retrieve it? How do I change my account details? How can I change my email address? The answer to these questions and more can be found in this FAQ about your account on Tourism Job Portal.

1. Why and how do I need to confirm my account?

We ask you to confirm your account so that we can be sure that the email address you provided is correct. You can confirm your account via the link in the welcome email you received immediately after creating your account, or by logging in with the password provided in this email.

Important: Please confirm your account as soon as possible, unconfirmed accounts will be deactivated after 14 days.

2. I have not received an email with a confirmation link, what should I do?

Check if the email has not accidentally ended up in the spam folder or blocked addresses of your email program. If that is not the case, go to the page forgot password and fill in your email address. You will then receive an email with a link with which you can log in and reset your password immediately.

3. I have forgotten my password; how do I retrieve it?

For security reasons, we cannot check the passwords of candidates in our system. If you have forgotten your password, go to the forgot password page and fill in the email address where the account was created. You will then receive an email with instructions to reset your password.

4. How do I change my account details?

Log in with your account to change your account details. On your personal page you can view and change all your personal details.

5. How can I change my email address?

Log in with your account to change your email address. Your email address is displayed in the middle column, click on change. You still need to confirm this change via a link that you receive in your mailbox, otherwise your email address will not be changed. You must therefore always use your password for this.

6. I forgot my login email address. How can I log in again?

If you no longer know under which email address you created the account, please contact helpdesk@tourismjobportal.com

7. How do I delete my account on Tourism Job Portal?

You can also choose to keep your account and set all data to non-visible. You will no longer receive emails from us and employers will no longer be able to view your profile. Click on email preferences and remove the check marks and set 'suitable vacancies' to never.

The advantage is that when you want to use our site and services again, you don't have to fill in and upload everything again. You just have to put all the checkboxes back.

If you want to delete your account, click on this form.

Please note: If you delete your account, your personal information, your resume, your profile and your saved job alerts will be deleted immediately and irrevocably. This information cannot be retrieved afterwards! You will not be able to log in to the site after this, unless you register again.

By creating a complete profile, you are easy to find for employers who are looking for suitable candidates in our Profiles Database. In addition, with a fully completed profile, you can quickly apply for interesting vacancies. This significantly increases your chance of a new job.

1. How do I create a profile on Tourism Job Portal?

Step 1: Registration starts with providing your email address and phone number. Providing a phone number is not mandatory, but it allows employers to contact you directly.

Step 2: Enter your personal details, such as your name and zip code. We use this information to offer jobs in your area.

Step 3: Choose three job titles from 30 different types of functions to receive the right jobs and get in touch with the employer that matches your career aspirations.

Step 4: Enter three jobs that you prefer. Based on this, you can choose to receive weekly updates by email with suitable jobs.

Step 5: In this step, enter your most recent work experience. You can enter previous work experience once your profile has been created.

Tip: Complete your profile by going through all the fields and filling them in. Set the profile to visible with the button at the top right.

Now employers can view your profile. You can choose to add additional information, such as diplomas, certificates and driver's license. You can also upload a separate CV document to your profile after you have created a profile.
You can add a maximum of twodocuments, but please note that these documents do not contain bank details, citizen service numbers, etc.

2. How can I change my profile on Toursim Job Portal?

Changes to your profile can best be applied by logging in and selecting “Profile” on the right. You can change the information per section.

3. What exactly does it mean that my profile is “visible”?

A profile that is visible to employers can be viewed by employers who have access to our Profiles Database. These employers can then contact you using the contact details you have provided. A complete profile is therefore important.

4. How can I ensure that my profile is viewed by as many employers as possible?

Make sure your profile is always complete, up to date and set to "visible". You can check this in your profile

Tip: the more complete your profile, the better. Employers are more likely to approach you if they see that you are seriously looking and have a clear picture of you.

5. I am no longer looking for a job. What can I do with my profile?

You can choose to make your profile invisible, so your profile will be saved, but it will no longer be findable for employers. In addition, you can adjust your email settings under “settings” so that you no longer receive emails.

6. My question is not listed here.

Do you have a specific question that is not answered here? Please contact helpdesk@tourismjobportal.com. We are happy to help you!

How do I create an alert for a search query? How can I edit my saved searches and alerts? How can I stop an alert? The answer to these questions and more can be found in this FAQ about saved searches on Tourism Job Portal.

1. How do I create a Job alert?

To create a Job alert, first perform a search, including all the criteria you want to include in the saved search. Save a search and manage it in: searches. By creating and saving the correct search, vacancies are offered that better match your career aspirations. You can create and save a separate search for each job title.

Follow the steps below to create an alert:

• First go to your account.
• Click on vacancy at the top of the bar.
• Type in a job title that matches your career aspirations.
• Type in the place of residence and distance.
• Refine your search on the left side of the page.
• Click on search.
• If you want us to continue sending you this type of vacancies, click on the blue button: email me the latest jobs.

As soon as vacancies that match your search are available, you will receive them in your mailbox.

2. I created a vacancy alert, but I don't receive an email, what's going on?

You will only receive an email alert if there are actually new vacancies that match your search. If there are no new vacancies posted that match this, you will not receive a vacancy alert.

Tip: Your saved search may not have the correct job title. In that case, delete your saved search via the Vacancies page and click on searches under the search bar. Perform a new search with the correct job titles and adjust the number of kilometers where possible. If you want to continue receiving these types of vacancies, click on the blue button: email me the latest jobs.

3. How can I edit, stop and delete my saved job alerts?

If you are not satisfied with the result of the saved search, delete it by clicking on: searches. Open your account and click on jobs, searches. Here you can add, delete and adjust the mail frequency. You can also stop an alert by clicking unsubscribe at the bottom of the mail.

4. When I click on a vacancy link in my vacancy alert, I get the message that the vacancy no longer exists. How is this possible?

Employers determine themselves how long a vacancy is online. It may happen that a vacancy expires shortly after the e-mail alert is sent, or that the employer has decided to take the vacancy offline. In that case, you can sometimes receive a message that a vacancy no longer exists.

5. My question is not listed here

Do you have a question that is not answered here? Please contact: helpdesk@tourismjobportal.com. We are happy to help you.

How do I create an alert for a search query? How can I edit my searches and alerts? How can I stop an alert? The answer to these questions and more can be found in this FAQ about saved searches on Tourism Job Portal.

1. How do I find vacancies on Tourism Job Portal?

On the homepage you can search for vacancies. It is best to use targeted keywords, such as a job title, company name, specific skill or education. If you only want to search by location and leave out the job title, remember that you will see all vacancies in this entered world.

2. How can I refine my search?

After you have performed a search on the homepage, you will see a column of criteria on the left side of the search result that you can use to refine your search. Click on one or more criteria to refine your search.

3. Can I save a search without creating an account?

This is possible, by creating and saving the right search query, vacancies will be offered that better match your career aspirations. You can create a separate search query for each job title and save it as a vacancy alert.

To create a job alert, first perform a search, including all the criteria you want to include in the saved search. Save a search and manage it in: Search. If you are not satisfied with the result of the saved search, delete it by clicking unsubscribe at the bottom of the job email.

4. I have an account, how do I save my search?

By creating and saving the right search, vacancies are offered that better match your career aspirations. You can create and save a separate search for each job title.

Follow these steps to create an alert:

• First, go to your account.
• Click on vacancy at the top of the bar.
• Type in a job title that matches your career aspirations.
• Type in the city and distance.
• Refine your search on the left side of the page.
• Click on search.
• If you want us to keep sending you these types of vacancies, click on the blue button: email me the latest jobs.

As soon as vacancies are available that match your search query, you will receive them in your mailbox. If you are not satisfied with the result of the saved search query, delete it by first clicking on search. Here you can add, delete and adjust the mail frequency.

5. Applying without an account

Have you found the job you would like to apply for but do not have an account at  Tourism Job Portal? You can also apply without an account by clicking on the orange application button and then selecting apply without account.

Create a profile in a few steps so that the employer gets a clear picture of you and your work experience. To complete the application procedure, you only need to add your motivation letter. If you need help with this, first send your motivation letter to: carrier@tourismjobportal.com so that our career mentors can help you on your way and possibly give you application tips.

6. How can I search by vacancy number?

You cannot find a vacancy with the vacancy number that is shown in the vacancy text. However, you can use this number if you want to contact the employer for more information about the vacancy.

7. How do I save a vacancy?

You can save a vacancy to respond to it later. Perform a search and click on a vacancy that you prefer. On the right side of the vacancy text, click on the heart: save as favorite.

You can find the saved vacancy in your account by clicking on vacancies and then on favorites. A red heart will appear in the vacancy text. If the vacancy has expired, you will also see this on this page.

To respond to your saved vacancies, open the account:

• Click on vacancies in the search bar at the top.
• Click on favorites.
• Click on the vacancy to open it.
• Click on the heart if you want to delete the vacancy.

8. How can I forward a vacancy to a friend?

On the right side of the vacancy text, click on the button e-mail this vacancy. You will be redirected to your own mailbox and can forward the vacancy to a friend.

9. How can I obtain and view more information about a vacancy?

Next to the vacancy text, you will see two tabs in the right column, "Vacancy features" and "Contact". Below you will find all relevant information about the employer and the vacancy itself, such as salary, type of employment, company profile, etc.

11. My question is not listed here.

Do you have a question that is not answered here? Please contact: helpdesk@tourismjobportal.com. We are happy to help you.

What exactly happens when I apply for a vacancy? Can I add a cover letter when applying? Can I keep track of which positions I have applied for? You can find the answer to these questions and more in this FAQ about applying for a job on Tourism Job Portal.

1. How can I apply for a job at Tourism Job Portal?

If you have found an interesting vacancy, you can apply for the relevant position via the orange application button. As soon as the application has been submitted to the employer, you will receive a confirmation in your mailbox. The employer/vacancy holder determines whether and in what way candidates will be informed about your application procedure. We are not aware of this. You are of course free to inquire with the employer about the status of your application. We advise you to save a vacancy on your computer, for example in an applications folder, before you respond to it. Then you can always find the vacancy again.

2. I don't see an 'Apply Now' button?

Employers can choose whether or not to place a button with the vacancy. If an orange application button has been placed, you will receive a confirmation from Tourism Job Portal in your mailbox after applying. If no application button has been placed, the employer will indicate at the bottom of the vacancy text how to apply. You can then apply directly via the e-mail address or you will be redirected to the employer's website. You will then not receive a confirmation from Tourism Job Portal. The employer/vacancy holder determines whether and in what way candidates will be informed about your application procedure. We are not further informed about this. You are of course free to inquire with the employer about the status of your application.

3. What exactly happens when I apply for a job on Tourism Job Portal?

During the application process, you will be asked to fill in your personal details. Your profile will be forwarded to the employer as a CV. If necessary, you can add the separate CV document from your account. The motivation letter is also important here. This information will be forwarded to the employer, who can then contact you directly.

Please note: Some employers prefer to process applications via their own website. In that case, after clicking on apply, you will be redirected to the employer's website and the application will take place outside the Tourism Job Portal site.

4. Do I need a CV to apply for a job?

No, your fully completed profile is leading in the application process.

If your profile has aroused the right interest from an employer, an employer can view your CV, which you added yourself, in the account and possibly contact you.

5. Can I attach a letter of motivation when applying for a job?

During the application process, you can add a motivation letter that is sent with your profile and contact details to the employer. During the application process, an employer prefers to read why you would like to work for this employer and why you are the right candidate for the position. Do you find it difficult to write a good motivation letter? On the site you can find various tips for writing a good motivation letter and what the difference is between a letter of application and a motivation letter.

6. Is there anywhere I can keep track of which positions I have applied for?

If you apply via Tourism Job Portal, you will receive confirmation in your mailbox after the application process. Save the vacancy text in a folder application on your computer.

7. My question is not listed here

Do you have a question that is not answered here? Please contact helpdesk@tourismjobportal.com. We are happy to help you!

Is your question not listed?

Do you have a specific question, suggestion or comment that can help us improve our services?

Then send your message to: helpdesk@tourismjobportal.com

We will reply to your email as soon as possible.

Thanks in advance!